Shipping policy

Where We Ship: We offer shipping on all domestic orders. Unfortunately, we do not offer international shipping at this time.

Verify Your Shipping Address: Please make sure you verify your shipping information at the checkout. Once your order is placed, we're unable to change this for you. We are not responsible for incorrect shipping information used on your order.  

Processing Orders: We know it’s important that you receive your purchase as quickly as possible, so please remember that all of our products are made in small batches, and will be handled in the order they are received. Once we receive your order, please allow 3-7 business days for processing retail orders and 7-14 days for wholesale orders. This is an estimated time frame, we work hard to have your order sent out in a timely manner. We promise to do our best! 

We are closed on the weekend. If you place an order during this time, it will be handled in the order received when we resume normal business hours. We can't wait to make your scented happiness for you!

 Shipping Schedule: Due to the nature of our products, orders are generally shipped Monday - Wednesday, it's at our discretion to ship orders on Thursdays and Fridays in order to avoid your package(s) sitting in unsatisfactory weather over the weekend. Please keep in mind, we are busily working to keep the scented happiness production moving, so we ask that you reach out via our "Contact Us" page or email with any questions you may have. We will do our best to respond within 48 hours during the week.

 Shipping During Summer Temps: We take precautionary measures to avoid wax melting in transit. We will not be held responsible for damages that occur during the summer temps. Please be aware; it’s possible in extreme heat, that melting can occur. In the rare occasion that melting should occur, our carriers may not cover the product. Please keep in mind that Serendipity Scents Co. will not be held liable should melting occur. We recommend the packages be brought inside immediately.